Resume for BPO Fresher (Samples and Example)
A BPO professional handles customer inquiries and resolves issues via phone, email, and chat, ensuring exceptional service. A well-crafted resume is crucial to highlight skills in customer service, problem-solving, and CRM systems. It should emphasize communication skills, technical proficiency, and a proven track record of improving customer satisfaction.
Text Content of Resume
ROHIT GOYAL
BPO Professional
Phone: XXXXXXXXXXXX | Email: XXXXXXXXXXX@gmail.com | LinkedIn | GitHub
PROFILE
• An accomplished professional, seeking an entry-level assignment in Call Center BPO with an organization of repute.
• Capability in answering phones from customers professionally and responding to customer inquiries and complaints; researching required information using available resources.
• Skilled in handling and resolving customer complaints regarding product sales to customer service problems; providing customers with the organization’s service and product information.
• Deft in building & sustaining lasting relationships with clients and other call center team members based on trust and reliability; utilizing software, databases, scripts, and tools appropriately.
• Ability to deal with the public; technical expert in related computer applications; able to react effectively and calmly in emergencies; able to maintain customer confidentiality.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice; strong time management and decision-making skills.
EXPERIENCE
BPO | XYZ Solutions Pvt. Ltd. | Mumbai, India | March 2021 – Present
• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product and service information through phone, email, and chat, ensuring high customer satisfaction and retention.
• Handled an average of 80+ customer interactions daily, maintaining a 98% customer satisfaction score (CSAT) and exceeding the company’s monthly target by 10%.
• Assisted in processing customer orders, returns, and exchanges, following up to ensure timely resolution and a seamless customer experience.
• Collaborated with cross-functional teams, including sales and technical support, to resolve complex issues and provide accurate information to customers.
• Utilized CRM systems (Salesforce, Zendesk) to log customer interactions, track cases, and update customer records to ensure data accuracy.
• Trained and mentored junior team members on effective communication and problem-solving techniques, contributing to a 15% improvement in team productivity.
• Recognized as “Employee of the Month” twice for consistently exceeding customer service goals and maintaining a positive attitude under pressure.
EDUCATION
• Graduation from Institute, Location in YYYY
• 12th from Institute, Location in YYYY
• 10th from Institute, Location in YYYY
SKILLS
• Customer Service
• Market Knowledge
• Quality Focus
• Problem Solving
• Documentation Skills
• Phone Skills
• Passion & Commitment
• Multi-tasking
• Result-oriented
• Communication
• High-energy Level
• Time Management
• Collaboration
• Strategic Planning
• Strong Networking Skills
TECHNICAL SKILLS
Well-versed with MS Office (Excel, MS Word & PowerPoint), etc.
BPO Professional
Phone: XXXXXXXXXXXX | Email: XXXXXXXXXXX@gmail.com | LinkedIn | GitHub
PROFILE
• An accomplished professional, seeking an entry-level assignment in Call Center BPO with an organization of repute.
• Capability in answering phones from customers professionally and responding to customer inquiries and complaints; researching required information using available resources.
• Skilled in handling and resolving customer complaints regarding product sales to customer service problems; providing customers with the organization’s service and product information.
• Deft in building & sustaining lasting relationships with clients and other call center team members based on trust and reliability; utilizing software, databases, scripts, and tools appropriately.
• Ability to deal with the public; technical expert in related computer applications; able to react effectively and calmly in emergencies; able to maintain customer confidentiality.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice; strong time management and decision-making skills.
EXPERIENCE
BPO | XYZ Solutions Pvt. Ltd. | Mumbai, India | March 2021 – Present
• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product and service information through phone, email, and chat, ensuring high customer satisfaction and retention.
• Handled an average of 80+ customer interactions daily, maintaining a 98% customer satisfaction score (CSAT) and exceeding the company’s monthly target by 10%.
• Assisted in processing customer orders, returns, and exchanges, following up to ensure timely resolution and a seamless customer experience.
• Collaborated with cross-functional teams, including sales and technical support, to resolve complex issues and provide accurate information to customers.
• Utilized CRM systems (Salesforce, Zendesk) to log customer interactions, track cases, and update customer records to ensure data accuracy.
• Trained and mentored junior team members on effective communication and problem-solving techniques, contributing to a 15% improvement in team productivity.
• Recognized as “Employee of the Month” twice for consistently exceeding customer service goals and maintaining a positive attitude under pressure.
EDUCATION
• Graduation from Institute, Location in YYYY
• 12th from Institute, Location in YYYY
• 10th from Institute, Location in YYYY
SKILLS
• Customer Service
• Market Knowledge
• Quality Focus
• Problem Solving
• Documentation Skills
• Phone Skills
• Passion & Commitment
• Multi-tasking
• Result-oriented
• Communication
• High-energy Level
• Time Management
• Collaboration
• Strategic Planning
• Strong Networking Skills
TECHNICAL SKILLS
Well-versed with MS Office (Excel, MS Word & PowerPoint), etc.