April 16, 2025

100+ Salesforce QA Inteview Questions

Keshav Grover
salesforce qa interview questions

A Salesforce QA is a Quality Assurance professional responsible for testing and validating applications built on the Salesforce platform. Their primary role is to ensure that Salesforce implementations—whether custom-built or configured—function as expected without bugs or performance issues.

They work closely with developers, business analysts, and end users to:

  • Understand business requirements and translate them into test cases

  • Perform manual and automated testing of Salesforce features (like workflows, validations, triggers, APIs, etc.)

  • Ensure integrations with other systems are working correctly

  • Identify bugs, document them, and coordinate with the team for fixes

  • Maintain test documentation and contribute to overall product quality

Salesforce QAs are well-versed in Salesforce functionalities and often use tools like Selenium, Provar, or TestNG, along with test management platforms like Jira or TestRail. They play a crucial role in delivering a seamless and error-free Salesforce experience to users.

Types of Salesforce QA Interview Questions

(With Examples)

Here are the 10 Main types of questions most Salesforce QA questions that are asked in interviews:

1. Salesforce Functional Knowledge

This section covers the foundational concepts every Salesforce QA must understand—from objects and fields to workflows, record types, and validation rules.

Examples:

  • What are standard and custom objects in Salesforce?

  • How do record types impact testing?

  • What is the difference between a lookup and master-detail relationship?

2. Testing Fundamentals & Methodologies

Here we dive into general QA practices like SDLC, STLC, regression testing, and severity vs priority—core skills for any QA professional.

Examples:

  • What is regression testing and when should you do it?

  • How do you prioritize test cases?

  • What is a defect life cycle?

3. Salesforce-Specific Testing Scenarios

This category focuses on testing Apex triggers, Lightning components, flows, governor limits, and sandbox environments.

Examples:

  • How do you test Lightning components?

  • What are governor limits, and why do they matter?

  • How do you validate a post-deployment in Salesforce?

4. Automation Testing

This category focuses on testing Apex triggers, Lightning components, flows, governor limits, and sandbox environments.

Examples:

  • How do you test Lightning components?

  • What are governor limits, and why do they matter?

  • How do you validate a post-deployment in Salesforce?

5. API & Integration Testing

Modern Salesforce projects often involve integrations. This section focuses on REST/SOAP APIs, Postman, OAuth tokens, and validating data sync.

Examples:

  • How do you test Salesforce REST API endpoints?

  • What status codes do you validate during API testing?

  • How do you handle authentication for Salesforce APIs?

6. Bug Tracking & Test Management Tools

Explore how to use Jira, TestRail, Zephyr, and more to track bugs, document test cases, and generate actionable test reports.

Examples:

  • What information should a bug report include?

  • How do you link test cases to defects?

  • How do you track QA progress during a sprint?

7. Scenario-Based Questions

This section includes situational questions that test your problem-solving, prioritization, and crisis-handling skills in QA workflows.

Examples:

  • A critical bug goes live. What’s your response?

  • What do you do when requirements are unclear?

  • How do you handle a non-reproducible bug?

8. Agile & Scrum

Most Salesforce teams work in Agile environments. This category tests your understanding of sprints, user stories, retrospectives, and CI/CD.

Examples:

  • How do you contribute to sprint planning as a QA?

  • What is your role in retrospectives?

  • How do you test in fast-paced Agile projects?

9. Communication & Soft Skills

Soft skills are key for cross-functional collaboration. This section includes behavioral questions around communication, teamwork, and adaptability.

Examples:

  • How do you communicate bugs to non-technical stakeholders?

  • How do you stay motivated during repetitive testing?

  • How do you handle criticism from developers?

100+ Questions Asked in Salesforce QA Interview

1. Salesforce QA Interview Questions: Salesforce Functional Knowledge Questions

What are standard and custom objects in Salesforce?

How to Approach:
Start by explaining what an object is, then distinguish between standard and custom objects. Emphasize their usage in real-world applications.

Best Sample Answer:
In Salesforce, an object is a database table that stores data specific to an organization.
Standard objects are pre-built by Salesforce, such as Account, Contact, Opportunity, and Lead.
Custom objects are created by users to meet specific business requirements, for example, “Project__c” for tracking projects.
As a QA, it’s important to understand both because validation rules, page layouts, and automation logic are often different for each.

How to Approach:
Explain what a validation rule does and its relevance in data entry. Mention how it influences test case creation.

Best Sample Answer:
A validation rule in Salesforce ensures data integrity by preventing users from entering invalid or incomplete information. It uses a formula to evaluate data input and throws an error if conditions aren’t met.
As a QA, I test both valid and invalid data to verify if the validation rule is correctly enforced, and I ensure the error messages are meaningful and consistent with requirements.

How to Approach:
Briefly describe both tools and highlight their differences in capability and use cases.

Best Sample Answer:
Workflow Rule is an older automation tool that can perform simple actions like field updates, email alerts, and tasks when certain criteria are met.
Process Builder, on the other hand, is more powerful. It can handle multiple if/then conditions, create records, and call Apex classes.
As a QA, I need to test the outcome of these automation tools, ensure they trigger under the right conditions, and confirm that data updates or notifications occur correctly.

How to Approach:
Explain their role in data segmentation and UI differences, then connect it to testing logic.

Best Sample Answer:
Record types allow different business processes, page layouts, and picklist values to be associated with the same object.
For example, the Opportunity object might have different record types for “New Business” and “Renewal.”
In testing, I ensure that workflows, page layouts, and field requirements behave appropriately for each record type and that users only see relevant data and options.

How to Approach:
Describe both layout types, their usage, and impact on UI and testing.

Best Sample Answer:
Page layouts control the fields, buttons, sections, and related lists visible to users when viewing or editing a record.
Compact layouts determine which key fields appear in the record highlights panel and mobile views.
As a QA, I test whether the correct fields are visible for each profile and ensure consistent display across desktop and mobile platforms.

How to Approach:
Compare them in terms of data dependency and behavior upon record deletion.

Best Sample Answer:
A lookup relationship is a loosely coupled relationship where the child can exist independently of the parent.
A master-detail relationship is tightly coupled—the child record cannot exist without the parent, and when the parent is deleted, the child is also deleted.
From a QA perspective, I validate data integrity, record deletion behavior, and access control in both types of relationships.

How to Approach:
Explain the nature of formula fields and highlight test strategies based on logic complexity.

Best Sample Answer:
A formula field is a read-only field whose value is calculated based on other fields. It updates automatically when source data changes.
To test it, I input various combinations of values in dependent fields and verify if the formula evaluates correctly. I also validate formula logic against business rules.

How to Approach:
Explain visibility control and how it’s different from page layout or profile-based access.

Best Sample Answer:
Field-level security controls whether a user can see or edit a particular field across all page layouts.
It overrides visibility even if a field is present on the page layout.
In QA, I validate this by logging in with different profiles and checking visibility and edit permissions for each field, especially sensitive ones.

How to Approach:
Define Lightning components and list key areas of testing like UI behavior and responsiveness.

Best Sample Answer:
Lightning components are modular UI building blocks in Salesforce’s Lightning Experience.
As a QA, I test them for UI responsiveness, data binding accuracy, field validations, error handling, and cross-browser compatibility.

How to Approach:
Compare both and explain their importance in access control testing.

Best Sample Answer:
Profiles define base-level access, including object permissions, page layouts, and apps.
Permission sets are used to grant additional permissions without changing the profile.
In testing, I verify whether users with specific profiles and permission sets can access only what they’re intended to, ensuring no data leaks or functionality misalignments.

2. Salesforce QA Interview Questions: Testing Fundamentals & Methodologies Questions

What is the difference between SDLC and STLC?

How to Approach:
Start by defining both acronyms and their focus. Mention the key phases and why it’s important for QA.

Best Sample Answer:
SDLC stands for Software Development Life Cycle and outlines the overall process of developing software—from planning to deployment and maintenance.
STLC stands for Software Testing Life Cycle and is focused solely on the testing phases, starting from requirement analysis to test closure.
As a QA, I’m involved in both: aligning with SDLC milestones and executing the detailed stages of STLC such as test planning, test case design, execution, and defect tracking.

How to Approach:
Define both and give relatable examples.

Best Sample Answer:
Functional testing verifies whether the software behaves as expected by checking features against requirements (e.g., logging in, record creation).
Non-functional testing evaluates performance, usability, security, and other qualities (e.g., how fast a page loads or how secure user data is).
As a Salesforce QA, I focus mostly on functional testing, but I also test for responsiveness, especially in Lightning components, which falls under non-functional.

How to Approach:
Explain what a test case is, why it’s essential, and list the standard elements.

Best Sample Answer:
A test case is a documented set of steps used to verify a particular feature or function of an application.
Key components include: Test Case ID, Test Description, Preconditions, Test Steps, Test Data, Expected Result, and Actual Result.
Well-written test cases ensure consistent, repeatable testing and make it easier to identify failures and report bugs.

How to Approach:
Define the concept and give a scenario where it’s critical.

Best Sample Answer:
Regression testing ensures that new changes or bug fixes haven’t broken existing functionality.
It should be performed after every deployment, configuration update, or code change in Salesforce.
For example, if a validation rule was updated for one record type, I run regression tests on other record types to ensure they still work correctly.

How to Approach:
Mention criteria like business impact, frequency of use, and risk.

Best Sample Answer:
I prioritize test cases based on risk, functionality criticality, user frequency, and visibility to end-users.
For example, features like login, record creation, or payment processing are high-priority because failure directly impacts users.
In Salesforce QA, I also prioritize testing automated workflows and approval processes since they’re business-critical.

How to Approach:
Define it and mention situations where test cases don’t exist or rapid feedback is needed.

Best Sample Answer:
Exploratory testing is an informal but structured approach where testers actively explore the system to find bugs without predefined test cases.
It’s useful in early-stage testing, when documentation is lacking, or when new UI features are introduced.
For example, after a Salesforce Lightning redesign, I perform exploratory testing to catch unexpected layout or flow issues.

How to Approach:
Explain the stages a defect goes through from detection to closure.

Best Sample Answer:
The defect life cycle includes the following stages: New → Assigned → Open → Fixed → Retested → Verified → Closed or Reopened.
It tracks the status of a bug and ensures timely resolution.
As a QA, I ensure bugs are clearly documented with steps to reproduce, severity level, and expected vs actual results.

How to Approach:
Differentiate based on impact and urgency with examples.

Best Sample Answer:
Severity refers to the impact of the defect on the application (e.g., system crash is high severity).
Priority refers to how urgently it needs to be fixed (e.g., a spelling error on the homepage might be high priority for release).
Understanding both helps in categorizing bugs and setting the right expectations with stakeholders.

How to Approach:
Define both and compare based on purpose and timing.

Best Sample Answer:
Smoke testing is a high-level initial check to ensure the basic functionality of the application is stable after a build.
Sanity testing is a focused, narrow check after a specific change or bug fix to ensure it works and hasn’t broken anything else.
I usually perform smoke testing on every new Salesforce build and use sanity testing for post-fix validations.

How to Approach:
Define the concept and explain metrics or strategies used.

Best Sample Answer:
Test coverage measures how much of the application functionality is tested through written test cases.
To ensure sufficient coverage, I use requirement traceability matrices (RTM), review edge cases, and include positive/negative test scenarios.
In Salesforce, I focus on covering all user roles, record types, automation flows, and integrations.

3. Salesforce QA Interview Questions: Salesforce-Specific Testing Scenario Questions

How do you test Apex triggers and classes in Salesforce?

How to Approach:
Start with what Apex is, then outline your QA responsibilities. Mention manual testing and coordination with developers for test class coverage.

Best Sample Answer:
Apex is Salesforce’s proprietary programming language used to write backend logic like triggers and classes.
As a QA, I test Apex indirectly by executing the business logic via the UI and validating the outcomes (e.g., auto field updates, record insertions, error handling).
I also review the associated test classes with developers to ensure they have adequate code coverage and assertions, and verify that the trigger behaves as expected under both valid and invalid data conditions.

How to Approach:
Mention both UI and functional perspectives, and testing across devices/browsers.

Best Sample Answer:
Lightning components are modular UI elements built on the Lightning framework.
I test them by verifying UI alignment, responsiveness, button clicks, field behaviors, and component-level logic (like dynamic visibility or conditional rendering).
I also perform cross-browser and mobile testing to ensure consistency, especially in apps using Lightning App Builder or custom components.

How to Approach:
List common problems like broken automation, missing fields, or permission issues.

Best Sample Answer:
Post-deployment, I check for missing components (fields, validation rules), broken automations (flows, triggers), and incorrect permissions (profiles, FLS).
I also validate custom code deployment using change sets or CI/CD tools and ensure dependent components like reports and dashboards function properly.
Often, I also test scheduled jobs and integrations that may get impacted during deployment.

How to Approach:
Explain profile-based access and the need for role-specific test cases.

Best Sample Answer:
Salesforce profiles control user access to objects, fields, and features.
I create and execute test cases specific to each profile, checking what a Sales Rep can view vs. a Manager, for example.
This includes validating field-level security, record visibility, edit permissions, and UI differences across profiles and roles.

How to Approach:
Explain what governor limits are and their importance in multi-tenant architecture.

Best Sample Answer:
Governor limits are runtime limits imposed by Salesforce to ensure fair resource usage across all tenants (like SOQL query limits, heap size, CPU time).
I work with developers to ensure that custom code doesn’t breach these limits under load.
In testing, I simulate bulk data operations and ensure performance is within acceptable limits, especially in triggers and batch classes.

How to Approach:
Show awareness of Salesforce’s triannual updates and their testing requirements.

Best Sample Answer:
Salesforce releases major updates three times a year. Before each release, I test critical business processes in the sandbox using the preview version.
I validate workflows, triggers, integrations, and Lightning components against the release notes to ensure nothing breaks due to deprecated features or UI changes.
This helps identify risks before the update hits production.

How to Approach:
Define the concept, list types, and describe its relevance in QA.

Best Sample Answer:
A sandbox is a copy of a Salesforce environment used for development and testing without affecting live data.
There are different types: Developer, Developer Pro, Partial Copy, and Full Copy.
I use sandboxes to test new features, validate deployments, and run regression and integration tests. Full sandboxes are especially useful for UAT with real data.

How to Approach:
Mention tools and what aspects are validated.

Best Sample Answer:
I use tools like Data Loader and Data Import Wizard to test bulk data operations.
I verify field mappings, data integrity, success/error files, and record ownership after import/export.
I also test validation rule behavior and automation triggers during bulk data processes.

How to Approach:
Explain the purpose of test classes and how QA collaborates with devs.

Best Sample Answer:
Test classes in Salesforce are Apex scripts that simulate code execution to ensure logic works as expected. They’re also required for deployment to production (minimum 75% coverage).
As a QA, I review test classes to ensure all logical branches are covered, coordinate with developers to add missing assertions, and validate test results in deployment logs.

How to Approach:
Mention trigger conditions, data setup, and edge case validation.

Best Sample Answer:
Flows and process builders automate actions like field updates or record creation.
I test these by creating or updating records under specific conditions to trigger the automation. I also test negative scenarios to ensure the flow doesn’t run when it shouldn’t.
Edge cases, like missing values or permission restrictions, are also validated to ensure robustness

4. Salesforce QA Interview Questions: Automation Testing Questions

What are the challenges of automating tests in Salesforce?

How to Approach:
List technical and platform-specific challenges like dynamic IDs, limited DOM visibility, and frequent UI changes.

Best Sample Answer:
Salesforce automation is challenging due to dynamic element IDs, iframe-based structure in Lightning, and frequent UI updates with seasonal releases.
Standard Selenium scripts often break due to these dynamic components.
To address this, I use robust locators like XPath with contains/text functions, or prefer automation tools like Provar that are Salesforce-aware.
I also regularly update scripts in sync with seasonal release notes to maintain test reliability.

How to Approach:
Mention the tools, explain why you used them, and their pros/cons in a Salesforce context.

Best Sample Answer:
I’ve used Selenium for web automation, Provar for Salesforce-specific testing, and TestNG for test execution and reporting.
Selenium is flexible and integrates well with frameworks, but requires custom handling for dynamic elements.
Provar is better suited for Salesforce as it recognizes standard components and integrates with metadata, reducing maintenance overhead.
I choose tools based on the team’s skills, test complexity, and maintenance needs.

How to Approach:
Show your knowledge of locating strategies and ways to stabilize test scripts.

Best Sample Answer:
Salesforce uses dynamic IDs for many elements, especially in Lightning.
To handle this, I avoid absolute paths and instead use relative XPath expressions with stable attributes like label, title, or partial text.
For example: //label[text()='Opportunity Name']/following::input[1] is more reliable than an ID-based selector.
In Provar, many of these challenges are handled automatically via metadata binding.

How to Approach:
Compare based on integration, setup, learning curve, and Salesforce-awareness.

Best Sample Answer:
Selenium is an open-source web automation tool that requires building custom locators and test logic from scratch. It’s flexible but high-maintenance in Salesforce.
Provar is a paid, Salesforce-native testing tool that understands metadata, layouts, and components out of the box.
It’s faster to set up, easier to maintain, and reduces script breakage during UI changes.
If the focus is primarily on Salesforce, Provar offers better ROI. For broader testing across systems, Selenium is more extensible.

How to Approach:
Mention folder structures, reusable components, and data handling.

Best Sample Answer:
I organize scripts using a modular framework like Page Object Model (POM), where each page/component has its own class file with locators and methods.
Test cases are separate from logic, and test data is managed using Excel sheets, JSON, or property files.
In TestNG or JUnit, I group test suites based on functionality (e.g., login, lead creation, opportunity workflows) and run them in CI/CD pipelines for nightly builds.

How to Approach:
Define the concept, tools used, and relevance to Salesforce workflows.

Best Sample Answer:
Data-driven testing is a technique where the same test case is run multiple times with different sets of data.
In Salesforce, it’s useful when validating record creation with different field combinations or scenarios.
I implement this in Selenium using Excel or CSV files along with Apache POI or DataProvider (TestNG).
In Provar, I use test data sets and bind them to test steps, making it easy to run variations without duplicating scripts.

How to Approach:
Differentiate between what should and shouldn’t be automated.

Best Sample Answer:
I prioritize automating stable, repeatable, and time-consuming test cases such as regression tests, record creation flows, approval processes, and batch jobs.
UI-heavy or frequently changing components (e.g., early-stage Lightning components) are better tested manually.
I also automate validations for high-traffic areas like login, object-level access, and common business workflows.

How to Approach:
Mention checkpoints, assertions, and reporting.

Best Sample Answer:
I use assertions to validate expected results like field values, status updates, or success messages.
For example, I assert that the ‘Opportunity Stage’ changes to “Closed Won” after clicking Save.
I also use TestNG or Extent Reports to generate HTML reports showing pass/fail status, execution time, and screenshots on failure for debugging.

How to Approach:
Explain how automation is scheduled and run with every build.

Best Sample Answer:
I integrate test suites with CI tools like Jenkins or GitLab CI/CD.
Whenever new Salesforce metadata is deployed, the automation scripts are triggered automatically, and results are published in reports or dashboards.
This ensures early detection of regression issues and maintains deployment quality.

How to Approach:
Mention proactive strategies and testing discipline.

Best Sample Answer:
Salesforce undergoes frequent UI and functionality updates.
I review seasonal release notes to identify potential impact areas.
In Selenium, I refactor locators and update logic where necessary.
In Provar, I use metadata sync and test step validation to automatically detect outdated or broken components.
Regular maintenance cycles post-release are also scheduled to keep the suite healthy.

5. Salesforce QA Interview Questions: API & Integration Testing Questions

What is API testing, and how does it apply in Salesforce?

How to Approach:
Define API testing, and explain its relevance in verifying data exchanges between Salesforce and other systems.

Best Sample Answer:
API testing is the process of verifying the request and response communication between systems using APIs (Application Programming Interfaces).
In Salesforce, API testing ensures that integrations with external apps—like pulling lead data from a website or sending updates to an ERP—work correctly.
As a QA, I use tools like Postman to send API requests and validate responses, status codes, and business logic enforcement.

How to Approach:
List common tools and briefly describe their role in a typical testing workflow.

Best Sample Answer:
I primarily use Postman for REST APIs and SOAP UI for SOAP-based web services.
In Postman, I can set up authentication, pass JSON/XML payloads, and validate responses and headers.
For automation, I use REST Assured (Java) or integrate Postman collections into CI pipelines to run API tests automatically.

How to Approach:
Mention the types and where they are commonly used.

Best Sample Answer:
Salesforce supports several types of APIs:

  • REST API: Lightweight and easy to use for mobile/web apps.

  • SOAP API: Used in legacy integrations with complex operations.

  • Bulk API: For high-volume data operations like migrating records.

  • Streaming API: For real-time data notifications. As a QA, I test each API based on its use case, especially validating data accuracy and response behavior.

How to Approach:
Walk through the process from authentication to validation.

Best Sample Answer:
First, I generate an OAuth token using a connected app with appropriate scopes.
Then, I send requests to REST endpoints (like /services/data/vXX.X/sobjects/Account) using Postman.
I validate the response code (e.g., 200 OK, 201 Created), check JSON field values, and ensure the data matches Salesforce records.
I also test negative cases like missing required fields or invalid tokens.

How to Approach:
Mention common HTTP response codes and what they indicate.

Best Sample Answer:
Some common status codes I validate are:

  • 200 OK – Success

  • 201 Created – Record successfully created

  • 204 No Content – Success but no response body

  • 400 Bad Request – Invalid input or missing field

  • 401 Unauthorized – Invalid token or authentication failure

  • 403 Forbidden – User doesn’t have access

  • 404 Not Found – Endpoint or resource missing
    These codes help determine whether the API is handling both expected and error conditions properly.

How to Approach:
Show how you validate that the system responds gracefully to bad inputs or failures.

Best Sample Answer:
I intentionally pass invalid data (e.g., missing required fields, wrong data types) and check whether meaningful error messages are returned.
For example, if I try creating an Account without a required field like “Name,” the API should return a 400 Bad Request with a clear error message.
I also test token expiry scenarios and permission-denied errors to ensure the integration handles them securely and predictably.

How to Approach:
Explain backend and frontend data validation approaches.

Best Sample Answer:
After sending a request via API (e.g., creating a new Lead), I log in to Salesforce and verify that the record was created with correct values.
I also check if related workflows or triggers were executed, and validate any automated field updates.
In automated tests, I use SOQL queries to retrieve and assert data values programmatically.

How to Approach:
Define both and explain when each is used.

Best Sample Answer:

  • Synchronous APIs return a response immediately after processing the request. REST API calls are typically synchronous.

  • Asynchronous APIs process the request in the background and return control to the client immediately—useful for large or time-consuming tasks like Bulk API.
    I test synchronous APIs by validating real-time responses, while for asynchronous ones, I monitor job status endpoints or check data updates after a delay.

How to Approach:
Mention OAuth and token generation basics.

Best Sample Answer:
I use OAuth 2.0 to authenticate API requests in Salesforce.
I create a connected app, configure scopes, and retrieve access tokens using a username-password or refresh token flow.
Tokens are then included in the Authorization header as Bearer <token> for every request.
I also test token expiration and error handling when incorrect tokens are used.

How to Approach:
List functional and non-functional test cases commonly validated.

Best Sample Answer:
I test:

  • Successful data transfer between systems (e.g., Salesforce to ERP)

  • Field-level data accuracy

  • Authentication and token handling

  • Error handling on both sides

  • Performance under load (especially for bulk APIs)

  • Data duplication or sync issues
    I also validate business rules triggered as a result of incoming data.

6. Salesforce QA Interview Questions: Bug Tracking & Test Management Tool Questions

What tools have you used for bug tracking and test management?

How to Approach:
Mention both bug tracking and test case management tools you’ve used and describe how each fits into your QA workflow.

Best Sample Answer:
For bug tracking, I’ve used Jira and Bugzilla. For test case management, I’ve worked with TestRail, Zephyr, and Xray.
I use Jira to log, assign, prioritize, and track bugs. In TestRail, I manage test cases, organize test suites, and track execution results.
These tools help maintain structured testing cycles, link defects to specific test cases, and generate reports for stakeholders.

How to Approach:
List the essential fields and stress the importance of clarity and reproducibility.

Best Sample Answer:
When logging a bug in Jira, I include:

  • Summary: A concise title describing the issue

  • Description: Steps to reproduce, expected vs actual behavior

  • Severity/Priority: Based on business impact

  • Attachments: Screenshots, videos, or logs

  • Environment: Browser, device, or Salesforce instance details

  • Test Case Reference: If applicable
    A well-documented bug saves time and reduces back-and-forth with developers.

How to Approach:
Clarify both terms and explain how they affect triaging bugs.

Best Sample Answer:

  • Severity refers to the technical impact of the bug on the system (e.g., system crash = high severity).

  • Priority refers to the urgency to fix the bug based on business needs (e.g., a typo on a homepage might be low severity but high priority).
    Severity helps developers understand impact, while priority helps the team decide which bugs to fix first.

How to Approach:
Talk about the benefit of traceability and how tools help implement it.

Best Sample Answer:
In tools like TestRail or Zephyr (integrated with Jira), I can link test cases directly to the defects they uncover.
For example, if a test case fails during execution, I link the Jira ticket to that test case. This helps track defect origin, improves reporting, and provides clarity during audits or retrospectives.

How to Approach:
Explain your reporting methods and tools used.

Best Sample Answer:
I use dashboards and status reports in TestRail or Jira to track test execution, defect status, and overall QA progress.
I monitor metrics like:

  • % of test cases passed/failed/skipped

  • Open vs closed bugs

  • Blockers still pending
    These metrics are shared in daily standups and sprint reviews to keep everyone aligned.

How to Approach:
Tie your approach to business impact, test cycle, and risk.

Best Sample Answer:
I prioritize bugs based on:

  • Severity (functional blockers come first)

  • User visibility (issues affecting key user flows)

  • Test phase (during regression, blockers are prioritized higher)
    For example, if a bug prevents creating a Lead, it gets reported before a misaligned UI label on a rarely-used screen.

How to Approach:
Mention how tools support test cycles or versioning.

Best Sample Answer:
Tools like TestRail allow me to create test runs for each release version.
Each run is tagged with the release number (e.g., Sprint 25 / v1.3) so I can track progress and results over time.
I also clone or reuse test cases between releases to ensure consistency and avoid starting from scratch.

How to Approach:
Describe communication methods and formats for different audiences.

Best Sample Answer:
I generate test summary reports from tools like TestRail or Jira, highlighting:

  • Total test cases executed

  • Number of passes, failures, blocked

  • Defect summary with severity levels
    For technical teams, I provide detailed reports with logs/screenshots. For business stakeholders, I summarize risk areas and blockers in simpler terms via email or sprint review decks.

How to Approach:
Describe communication methods and formats for different audiences.

Best Sample Answer:
I generate test summary reports from tools like TestRail or Jira, highlighting:

  • Total test cases executed

  • Number of passes, failures, blocked

  • Defect summary with severity levels
    For technical teams, I provide detailed reports with logs/screenshots. For business stakeholders, I summarize risk areas and blockers in simpler terms via email or sprint review decks.

How to Approach:
Explain triaging, validation, and documentation best practices.

Best Sample Answer:
When I find a reported bug is a duplicate, I mark it as such in Jira and link it to the original issue.
If a bug is invalid (e.g., working as designed), I provide evidence—like requirement reference or Salesforce documentation—and close it with a clear comment.
Proper classification avoids clutter and ensures developer focus stays on real issues.

How to Approach:
Show how you contribute to defect prioritization and clarification.

Best Sample Answer:
In defect triage meetings, I present newly found bugs, clarify reproduction steps, and suggest severity/priority based on test coverage.
I collaborate with developers, product owners, and business analysts to align on which issues need immediate attention vs future sprint fixes.
My job is to ensure defects are clearly understood and nothing critical is missed before release.

7. Salesforce QA Interview Questions: Scenario-Based & Problem-Solving Questions

A critical Salesforce feature breaks in production. How do you handle it?

How to Approach:
Emphasize urgency, calmness, and structured steps like impact analysis, communication, and temporary workarounds.

Best Sample Answer:
First, I assess the severity and scope of the issue—what users are affected and which functionality is broken.
Next, I inform relevant stakeholders and initiate triage with developers to identify the root cause.
If possible, I suggest a temporary workaround to reduce impact. I then work with the team to deploy a hotfix or rollback the change.
Finally, I ensure post-mortem analysis is done and write regression test cases to avoid similar issues.

How to Approach:
Show you’re a collaborator, not confrontational. Focus on clarity and alignment.

Best Sample Answer:
I first review the reasoning provided—sometimes the decision is based on business priorities or technical limitations.
If I believe the bug affects users, I provide supporting evidence (screenshots, user impact, customer feedback) and request a discussion with the product owner.
If the decision stands, I document it clearly in the bug report and update the test case accordingly to avoid confusion in the future.

How to Approach:
Demonstrate prioritization, focus on critical paths, and clear communication.

Best Sample Answer:
In such cases, I prioritize critical user flows (e.g., login, lead creation, opportunity lifecycle).
I use risk-based testing—focusing on modules that have changed and those with high user impact.
I communicate clearly with the team about test coverage limits and potential risks. If needed, I ask developers or product team to assist in sanity checks.
Post-release, I schedule a thorough regression to catch anything missed.

How to Approach:
Balance urgency with proper documentation and stakeholder involvement.

Best Sample Answer:
I immediately log the defect with detailed repro steps and screenshots, and notify the development and release teams.
I provide a severity assessment and explain the business impact.
If it’s a showstopper, I suggest postponing the deployment until it’s fixed or a workaround is identified.
Clear, quick communication is key to prevent the issue from reaching production.

How to Approach:
Highlight the importance of user perspective and objective reasoning.

Best Sample Answer:
I remain professional and walk them through the reasoning behind the severity—what the issue breaks, who it affects, and how frequently.
If there’s still disagreement, I suggest involving the product owner or end users to assess actual impact.
Ultimately, my goal is to ensure the decision aligns with business priorities while keeping product quality intact.

How to Approach:
Focus on exploring the system, collaborating with stakeholders, and building documentation as you go.

Best Sample Answer:
I start by exploring the application and observing user behavior—this is where exploratory testing comes in handy.
I talk to developers, product owners, or business analysts to gather information.
As I test, I document test cases and user flows to build a usable test repository for future cycles.
This approach allows me to test effectively even in agile or early-stage projects with limited documentation.

How to Approach:
Explain environmental differences and deployment validation.

Best Sample Answer:
Possible causes include missing metadata in the deployment, environment-specific configurations, or user permission differences.
I compare the staging and production logs, profiles, and data.
I validate that all components (flows, fields, Apex code) were deployed properly.
Once the root cause is found, I work with the release team to fix it and add checks in our deployment validation checklist to prevent recurrence.

How to Approach:
Mention user stories, personas, and data-driven insights.

Best Sample Answer:
I review user stories and acceptance criteria to understand the expected user journey.
I create test cases based on user roles and frequently used paths.
If available, I review past support tickets or usage analytics to identify real-world patterns and prioritize testing accordingly.

How to Approach:
Emphasize curiosity, structured learning, and collaboration.

Best Sample Answer:
I begin by studying the integration documentation and API reference.
I connect with the development team to understand key endpoints, data formats, and known risks.
I use tools like Postman to simulate API calls and validate data flow.
Gradually, I build test cases and scenarios based on system behavior and user stories.
I also document the learnings for future testers.

How to Approach:
Describe using logs, environmental comparisons, and pattern spotting.

Best Sample Answer:
I try to identify patterns—specific data inputs, user roles, browsers, or times when the bug occurs.
I enable detailed debug logs, use screen recordings, or shadow user sessions to capture the behavior.
I collaborate with developers to trace logs and review error messages.
Once I find the root cause, I work to reliably reproduce the issue and then log it for resolution.

8. Salesforce QA Interview Questions: Agile & Scrum Process Questions

What is your role as a QA in an Agile team?

How to Approach:
Show that you’re involved in the full lifecycle, not just post-development testing.

Best Sample Answer:
As a QA in an Agile team, I participate from the start of the sprint—during grooming, planning, and story point discussions.
I help identify test scenarios, clarify acceptance criteria, and raise testability concerns early.
Throughout the sprint, I write and execute test cases, perform functional and regression testing, log defects, and support UAT.
I also ensure test coverage, collaborate during retrospectives, and contribute to process improvements.

How to Approach:
Explain how you break down testing tasks based on stories and sprint timelines.

Best Sample Answer:
At the beginning of a sprint, I review all committed user stories and identify which ones require new test cases vs regression.
I estimate time required, prioritize critical features, and plan early testing for components that will be ready sooner.
If stories are large, I test them in phases—starting with the core functionality and expanding to edge cases.
I also block time toward the end of the sprint for full regression and bug fixes.

How to Approach:
Emphasize communication, adaptability, and planning for carryover or hotfixes.

Best Sample Answer:
If a story isn’t ready or has unresolved bugs near sprint-end, I update the status transparently and raise the risk in the daily standup.
Depending on the severity, we may defer it to the next sprint or release a partial feature with known issues documented.
For critical bugs, I test the fix quickly and help with hotfix deployment post-release.
Retrospective discussions also help prevent repeat delays.

How to Approach:
Define the concept and explain how you build test coverage from it.

Best Sample Answer:
A user story describes a feature from the end user’s perspective, usually in the format: “As a [role], I want to [goal], so that [value].”
I use the acceptance criteria and business context to write test cases covering:

  • Positive flows

  • Negative scenarios

  • Edge cases

  • Role-based access
    I also validate whether the story meets its “done” definition, including testing, documentation, and reviews.

How to Approach:
Mention your role in clarifying requirements and estimating QA effort.

Best Sample Answer:
During grooming, I review upcoming stories and raise any ambiguities or risks.
I ask questions to clarify workflows, edge cases, and acceptance criteria.
In sprint planning, I give test estimates and suggest which stories can be parallel-tested based on dependencies.
This helps in building realistic sprint commitments and reduces surprises during execution.

How to Approach:
Highlight how you manage testing in short sprint cycles with frequent changes.

Best Sample Answer:
In Agile, since changes are frequent, I maintain a reusable regression test suite for all major modules.
Before each release, I run this suite (manually or via automation) to ensure older features still work.
I also prioritize regression based on recent code changes and impacted areas.
Where possible, I automate high-frequency tests to speed up validation.

How to Approach:
Explain collaboration, automation, and quick feedback loops.

Best Sample Answer:
I integrate automated tests into the CI pipeline using tools like Jenkins or GitLab CI.
Whenever new code is committed, test suites are triggered, and results are shared with the team.
I also review code check-ins for potential risks and maintain quick feedback cycles by aligning closely with developers.
This ensures that quality checks happen early and continuously.

How to Approach:
Balance flexibility with impact assessment and communication.

Best Sample Answer:
When requirements change mid-sprint, I assess the scope and how much test rework it will cause.
If it’s a minor change, I update test cases and proceed. For larger changes, I raise the impact in standups and coordinate with the team to either re-scope the story or move it to the next sprint.
Being flexible yet transparent ensures we don’t compromise on quality.

How to Approach:
Highlight teamwork, proactive communication, and joint ownership of quality.

Best Sample Answer:
I work closely with developers from story grooming to post-deployment validation.
We clarify requirements together, share edge case scenarios early, and sync often to unblock each other.
During defect resolution, I assist in reproducing bugs and validating fixes.
We view quality as a shared responsibility, not just a QA function.

How to Approach:
Talk about continuous improvement and sharing feedback constructively.

Best Sample Answer:
In retrospectives, I reflect on what went well and what could be improved in testing.
For example, if stories were unstable or late, I might suggest earlier developer-QA collaboration.
I also appreciate what worked—like fewer defects or good automation coverage.
My goal is to improve team velocity and quality together over time.

9. Salesforce QA Interview Questions: Soft Skills & Communication Questions

How do you communicate complex bugs to non-technical stakeholders?

How to Approach:
Keep the focus on impact, not technical jargon. Use business-friendly language.

Best Sample Answer:
I explain the issue in terms of what the user sees and how it affects the business process.
For example, instead of saying “a null pointer exception is thrown,” I’d say “users are unable to submit the application form due to a missing backend connection.”
I use visuals like screenshots or short walkthroughs and focus on what it means for operations or customer experience.

How to Approach:
Emphasize openness, growth mindset, and professional attitude.

Best Sample Answer:
I view feedback as an opportunity to improve. If a developer questions my bug report, I calmly review it with them, clarify steps or data, and revise if needed.
If the feedback is about missed test coverage, I acknowledge it, fix it, and adjust my approach.
The goal is always product quality—not proving who’s right.

How to Approach:
Show calmness, prioritization, and communication.

Best Sample Answer:
I stay focused, prioritize bugs based on severity and impact, and work closely with the team to tackle blockers.
I keep stakeholders informed of test status and raise red flags early.
I also stay mindful of my stress levels—breaking work into small chunks and keeping a clear checklist helps me maintain momentum.

How to Approach:
Demonstrate collaboration, role clarity, and proactive communication.

Best Sample Answer:
I maintain clear, respectful communication with each team.
With developers, I discuss bugs and edge cases; with product managers, I clarify acceptance criteria; and with support, I look into recurring issues users face.
I believe that great quality comes from working together, not in silos.

How to Approach:
Use a short story (Situation → Action → Result) and focus on resolution.

Best Sample Answer:
In one project, a developer disagreed with the severity of a bug I filed. I calmly explained the user impact and showed how it broke a key sales workflow.
We involved the product owner, who confirmed it was critical.
After the fix, we aligned better on impact criteria and improved collaboration.

How to Approach:
Show initiative and a desire for clarity.

Best Sample Answer:
If I’m unclear about a requirement, I ask clarifying questions in grooming or reach out to the product owner.
If the requirement is missing, I review similar past stories or documentation to build a base understanding.
I’d rather take time to clarify than make wrong assumptions in testing.

How to Approach:
Highlight proactive updates, documentation, and tool usage.

Best Sample Answer:
I maintain clear, written communication via Jira, Slack, and emails.
I document test progress, bugs, and blockers clearly, and use async updates to ensure transparency.
In meetings, I ask clarifying questions and summarize action items to avoid confusion.
Over-communication is better than miscommunication in remote teams.

How to Approach:
Demonstrate a growth mindset and ability to learn quickly.

Best Sample Answer:
I research the task, ask colleagues if needed, and look for internal or external resources to upskill myself.
For example, when first asked to test Salesforce API integrations, I learned Postman basics, read Salesforce docs, and sought help from developers.
Once I understood the process, I confidently owned similar tasks later.

How to Approach:
Show discipline, mindset, and process automation where applicable.

Best Sample Answer:
I stay focused on the bigger picture—knowing my testing ensures users have a smooth experience.
To reduce monotony, I use checklists, break tasks into small sessions, and automate where possible.
Repetition also helps me spot minor issues I might have missed earlier.

How to Approach:
Mention tools, time management, and stakeholder updates.

Best Sample Answer:
I use a task tracker (like Jira board or personal checklist) to organize my day.
I prioritize bugs affecting release readiness or user experience.
I keep the team informed of test status and flag blockers early.
When multiple people need updates, I batch them into concise reports or sync calls to save time.

Conclusion

Mastering the Salesforce QA interview isn’t just about memorizing questions—it’s about understanding the platform, the testing mindset, and your role in ensuring software quality. With the increasing complexity of Salesforce environments, hiring managers look for testers who can think critically, communicate clearly, and act fast when issues arise.

This guide to Salesforce QA interview questions equips you with the knowledge and confidence to perform well in any interview—whether you’re a beginner, a manual tester, or an automation specialist. Use these questions as your prep checklist, and you’ll walk into your next interview with clarity and control.

Frequently Asked Questions

Q1. Is Salesforce QA a good career?

Yes. With Salesforce’s growth across industries, QA testers with Salesforce-specific experience are in high demand globally, offering strong job stability and growth.

Not always. Manual testers are still in demand, but having basic knowledge of Apex, SOQL, and automation tools like Selenium or Provar adds great value.

Provar is Salesforce-native and works best for end-to-end automation. Selenium is widely used but requires more effort to handle dynamic Salesforce elements.

Start with the basics: Salesforce object model, testing fundamentals, and API knowledge. Then move to scenario-based questions and automation concepts.

Yes. The guide includes both manual testing fundamentals and automation-focused questions to suit a wide range of Salesforce QA roles.

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